Module 1 of 4: Introduction to Quality Improvement for Residents

Gouri Gupte, PhD, is faculty in the Department of Health Law Policy and Management at the School of Public Health and School of Medicine in Boston University. She has expertise in implementing quality improvement (QI) processes (Six sigma, Lean and Kaizen) in health care both in national and international settings. Her focus has always been quality improvement, and she teaches similar graduate level courses on Operations management, Strategy management and Lean management in healthcare to the Masters in Public Health students. She is working on QI projects at Veterans Affairs and Boston Medical Center in Boston. Some of her research projects include understanding physician productivity, using interventions such as electronic-consults, designing and teaching QI curriculum for fellows and residents, improving flow in units. She has also worked on an Agency for Healthcare Research and Quality ACTION II contract focused on understanding resources for systems redesign in safety net hospitals. As a faculty she has also been engaged in developing curriculums that are more learner-centered and activity driven. Previously, she has worked in the public health system of Australia on projects using the Six Sigma methodology. In India she helped Symbiosis University design it's Masters in Health Administration program. Dr. Gupte originally began her career as a physician in India but since has been focused on healthcare management. She completed her Masters in Health Administration at LaTrobe University in Melbourne, Australia. Before working at Boston University she completed her PhD at University of Alabama at Birmingham, focusing on strategic management in healthcare.

Dr. Farbod Raiszadeh is a board-certified cardiologist and PhD-trained research scientist with expertise in population health, epidemiology, and quality of care and outcomes assessment. He completed his fellowships in cardiology and electrophysiology at Montefiore Medical Center, the University Hospital of Albert Einstein College of Medicine. He earned a PhD from Cornell University in epidemiology and an MD from Tehran University of Medical Sciences. He completed his internal medicine residency at St. Luke's-Roosevelt Hospital Center in New York City. Dr. Raiszadeh served as national president of the Committee of Interns and Residents. He is currently director of the CIR Policy and Education Initiative's QI Innovation Institute, dedicated to expanding the opportunities for resident education and training in patient safety and quality improvement.

Michael Kantrowitz, DO, is an associate patient safety officer and attending physician in the department of medicine at Maimonides Medical Center in Brooklyn, New York, where he completed his internal medicine training. His areas of interest are team-based handoffs and safety incident reporting. He is also engaged in resident education as an associate program director of the internal medicine residency at Maimonides. 


 

Dr. J. Augusto Bueno Nunez is a geriatrics fellow at the University of Miami, Miami, FL. He did his internal Medicine residency at New York Medical College at Metropolitan Hospital Center in New York City. He was Chair of the House Staff Safety Council at Metropolitan Hospital from 2013-2015 and a Committee of Interns and Residents delegate from 2013-2015.